Refund Policy
Last updated: May 9, 2024
Overview
At NusantaraGo, we understand that plans change. Our refund policy is designed to be fair and transparent while protecting the interests of both customers and service providers.
Refund Timeframes
24+ hours before departure
Full refund (100%)
12-24 hours before departure
Partial refund (50%)
Less than 12 hours before departure
No refund (0%)
How to Request a Refund
- Log in to your NusantaraGo account
- Go to "My Bookings"
- Select the booking you want to cancel
- Click "Cancel Booking" and provide a reason
- Submit your cancellation request
- Wait for confirmation (usually within 24 hours)
Refund Processing Time
- • Credit/Debit Card: 5-7 business days
- • Bank Transfer: 3-5 business days
- • E-Wallet: 1-3 business days
Non-Refundable Situations
- • No-shows (failure to arrive at departure point)
- • Late arrivals (arriving after scheduled departure)
- • Force majeure events (weather, natural disasters, etc.)
- • Service provider cancellations (refunds handled by provider)
Exceptions
In cases of medical emergencies with valid documentation, we may consider special refund requests on a case-by-case basis. Please contact our support team for assistance.
Contact Us
If you have questions about our refund policy or need assistance with a refund request, please contact us:
Email: refunds@nusantarago.com
WhatsApp: +62 812 3456 7890